Shipping Policy
Shipping Policy – Soho Collective
At Soho Collective, we are committed to providing reliable and efficient delivery. This Shipping Policy outlines our processing times, delivery estimates and shipping conditions to ensure a smooth shopping experience.
Delivery Timeframes
All orders are processed within 24–48 hours after payment confirmation.
Once dispatched, delivery typically takes 3-7 working days, depending on factors such as carrier capacity, customs clearance, weather conditions or peak periods.
Once your order has been shipped, you will receive a confirmation email.
Please note that delivery timeframes are estimates and not guaranteed.
Free Shipping
Soho Collective offers free standard shipping on all orders, regardless of order value or delivery location.
We believe online shopping should be simple and accessible to all our customers.
Dispatch & Product Origin
All products are shipped directly from our international fulfilment partners. This allows us to maintain competitive pricing and quality control prior to delivery.
Depending on the destination, customs duties or import charges may apply. Any such charges are the responsibility of the customer.
Order Processing
After placing your order, you will receive a confirmation email.
Your order will be prepared and dispatched within 24–48 hours.
Once shipped, you will receive a tracking link via email.
Order Tracking
As soon as your order has been dispatched, you will receive a tracking number.
If tracking confirms that the parcel has been delivered to the address provided by the customer, the order will be considered fulfilled.
Customers are responsible for ensuring that delivery details are correct at the time of purchase. Any corrections must be reported within 24 hours of placing the order.
Delays & Exceptions
While we aim to meet all estimated delivery times, delays may occur due to circumstances beyond our control, including customs procedures, adverse weather or logistical disruptions.
Such delays do not constitute grounds for cancellation or compensation beyond statutory consumer rights.
We appreciate your understanding and patience.
Questions & Support
If you have any questions regarding your order or our shipping policy, please contact us at:
Our customer support team is available to assist you promptly and professionally.
Final Statement
At Soho Collective, our goal is to provide a seamless online shopping experience with secure and reliable delivery. Every order is handled with care to ensure it arrives safely and in excellent condition.